Sustainable Tourism Law

370 SUSTAINABLE TOURISM LAW 3.7. policy intentions and direction of an organization (3.1), as formally expressed by its top management (3.5) 3.8. safety policy of an organization (3.1) in regard to its safety performance 3.9. objective result to be achieved 3.10. risk effect of uncertainty 3.11. competence to apply knowledge and skills to achieve intended results 3.12. documented information required to be controlled and maintained by an organization (3.1) and the medium on which it is contained 3.13. process set of interrelated or interacting activities which transforms inputs into outputs 3.14. measurable performance results 3.15. outsource (verb): make an arrangement where an external organization (3.1) performs part of an organization’s function 3.16. monitoring: determining the status of a system, a process (3.13) or an activity 3.17. measurement process: (3.13) to determine a value 3.18. audit: systematic, independent and documented process (3.13) for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled 3.19. conformity: fulfilment of a requirement (3.3) 3.20. nonconformity: non-fulfilment of a requirement (3.3) 3.21. correction: action to eliminate a detected nonconformity (3.20) 3.22. corrective action: action to eliminate the cause of a nonconformity (3.20) and to prevent recurrence 3.23. continual improvement: recurring activity to enhance performance (3.14) 3.24. incident: event (3.38) leading to an accident or having the potential to lead to an accident (3.25) 3.25. accident: incident (3.24) resulting in death, disease, injury or other damage 3.26. hazard: source of potential harm 3.27. hazard identification: process of recognizing the existence of a hazard (3.26) and defining its characteristics 3.28. risk identification: process of finding, recognizing and describing risks (3.10) 3.29. risk assessment: overall process of risk identification (3.28), risk analysis (3.30) and risk evaluation (3.32) 3.30. risk analysis: process to comprehend the nature of risk (3.10) and to determine the level of risk (3.31)