Collective Commentary about the New Package Travel Directive

PROPOSAL FOR A DIRECTIVE 1265 the organiser reserves the right tomake changes to that information and communicates any changes to the traveller in a clear and prominent manner before the conclusion of the contract. 2. If the information on additional charges, fees or other costs referred to in point (c) of Article 4 is not provided prior to the conclusion of the contract, the traveller shall not bear those fees, charges or other costs. 3. At or immediately after the conclusion of the contract, the organiser shall provide the traveller with a copy of the contract or a confirmation of the contract on a durable medium. Article 6 Content of the package travel contract and documents to be supplied before the start of the package 1. Member States shall ensure that package travel contracts are in plain and intelligible language and, in so far as they are in writing, legible. 2. The contract or the confirmation of the contract shall include all the information referred to in Article 4. It shall include the following additional information: (a) special requirements of the traveller which the organiser has accepted; (b) information that the organiser is: (i) responsible for the proper performance of all included travel services; (ii) obliged to provide assistance if the traveller is in difficulty in accordance with Article 14; (iii) obliged to procure insolvency protection for refund and repatriation in accordance with Article 15, as well as the name of the entity providing the insolvency protection and its contact details, including its geographical address; (c) the details of a contact point where the traveller can complain about any lack of conformity which he perceives on the spot; (d) the name, geographical address, telephone number and e-mail address of the organiser’s local representative or contact point whose assistance a traveller in difficulty could request or, where no such representative or contact point exists, an emergency telephone number or the indication of other ways of contacting the organiser; (e) information that the traveller may terminate the contract at any time before the start of the package against payment of an appropriate compensation or a reasonable standardised termination fee if such fees are specified in accordance with Article 10 (1); (f ) where minors travel on a package that includes accommodation, information enabling direct contact with the minor or the person responsible at the minor’s place of stay; (g) information on available alternative and online dispute resolution mechanisms