Tourism Law in Europe

14 day from the day of submission of the travel sales agent's declaration to the Consumer Rights Protection Service of the Republic of Lithuania or from the day specified in the travel sales agent's declaration, if this day is later than the next day after the declaration. The travel sales agent must: provide tourists with the information specified in Article 6.748 of the Civil Code of the Republic of Lithuania; to conclude organised tourist travel agreements with tourists and other duties provided for in the Law on Tourism of the Republic of Lithuania and the Civil Code of the Republic of Lithuania on behalf of the tour operator. The seller of packaged tourism services is considered to be a natural or legal person who assists a tourist in purchasing a tourism service package. According to the requirements set forth in Article 20 of the Law on Tourism of the Republic of Lithuania, the seller of the packaged tourism services must submit a declaration of the packaged tourism services seller to the Consumer Rights Protection Service of the Republic of Lithuania before offering to help tourists to purchase the tourism service package; a valid insurance guarantee for the fulfilment of the obligations of the insurance undertaking and/or a financial guarantee provided by a financial institution. In order to offer tourism services, prior to the signing of the contract for the provision of tourist services, the tour organiser must provide the tourist with clear, understandable and unbiased information regarding the tour in written or in other official form. This information should contain main details about conditions of journey and (or) characteristics of provided services (Article 6.748). It is also determined that the tour organiser must perform the contract while having regard to reasonable expectations of the tourist, that the latter might have had according to the nature of the contract and the services to be provided, despite the fact whether these services has to be provided by the tour organiser or other provider of tourism services (Article 6.754). In the Part 5 of the same Article it is determined that when it becomes clear that the tour organiser will not be able to perform the main part of the contractual services, the tour organiser must offer the tourist an appropriate alternative services for the same price and of the same or better quality, in order to continue the organised tour; also, this applies in that case if the return service to departure place is not provided in the way as it was agreed. The tourist can refuse to accept suggested alternatives