Sustainable Tourism Law

432 SUSTAINABLE TOURISM LAW Conselho Nacional de Justiça – Justiça em Números 2017 – figure 144 (2017) That is, they are issues that represent exactly the concerns first indicated by the Global Code of Ethics for Tourism, with the obligations directed to tourism service providers, which include the travel agencies. In this sense, if we analyse cases and lawsuits that involve and require the presence of travel agencies, they generally point out complaints and problems that arise from delayed information on contracts, and contracts not fulfilled according to the contracted services. For example, there are several consultations requested by travel agents that involve problems with consumers who do not accept values or amounts such as cancellation penalties and refund requests.